Hardware Support

About the Course/Course Objective

Who is an IT Hardware Support Technician ?

In simple words Hardware Support Technician is the one who installs, Troubleshoot, repairs, maintains various types of Hardware IT assets. These IT Hardware assets can be Desktops, Laptops, Printers, Scanners, Power supply, RAM, Cooling Systems, and Monitors etc.

What does an IT Hardware Support Technician do?

Using Basic Troubleshooting skills he/she can identify diagnose and resolve the Basic IT hardware related problems. He/She can do primary level of fault finding and repairing for IT hardware. He/She can also perform tasks like Assembling PCs, Laptops, Installing RAMs, replacing Power supply are few such more services an IT hardware support technician can offer.


Hardware Support (Certificate in IT Hardware Support)

Skills: Identifying PC Components, Identifying System Unit Components, Identifying Storage Devices, Assembling a PC, Installing and Configuring a Printer, Troubleshooting and Maintaining Printers, Troubleshooting PC Hardware, Managing safety Hazards, Communication and Professionalism

Tools: PC Hardware, Hardware Monitoring Tools, Multi meters

Detailed Syllabus:

Hardware Support

Introduction to IT Hardware
1.Identifying System Unit Components
2.Motherboard Overview
3.Motherboards -Input-output Ports
4.Motherboards Expansion Slots
5.Motherboard buses
6.Motherboards-CPU Sockets
7.Understanding CPU Characteristics -Part 1
8.Understanding CPU Characteristics -Part 2
9.CPU Cooling Techniques
10.Motherboards-Jumpers and Power Connectors
11.Motherboards -Fans
12.Multimedia Devices
13.Display Cables and Connectors
14.Identifying Storage Devices
15.SATA Drives
16.PATA Drives
17.SCSI Drives
18.RAID Drives -Part 1
19.Understanding Laser Printers -Part 1
20.Understanding Laser Printers -Part2
21.Laser Printer Maintenance-Calibration & Cleaning
22.Laser Printer -Toner Replacement & Maintenance Kits
23.Understanding Inkjet Printers
24.Inkjet Printer Cleaning and Maintanance
25.Understanding Thermal Printers
26.Understanding Impact Printers
27.Setting up and Installing a Printer
28.Installing Various Types of Hardware Components
29.Assembling a PC

Overview of Laptop Hardware
1.Laptop Hardware- Speakers, Motherboards & CPU
2.Laptop Hardware-Memory & Optical Drives
3.Laptop RAM and SSDs
4.Laptop Components- Express Cards
5.Laptop Components- Expansion Cards
6.Tablets vs Laptops

Troubleshooting IT Hardware
1.Working with BIOS
2.Configuring BIOS settings
3.Troubleshooting Hard Drives
4.Troubleshooting Printers